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Terms of Use

 

Welcome to Hellohachiko.com (the “Website”) . We are truly excited to have you aboard. Throughout the Website (including these Terms of Use), the terms “we”, “us”, “our”, “Hello Hachiko” and “Company” refer to Hello Hachiko Stationery Pte. Ltd. By accessing the Website and/or using the services provided herein (the “Services”), you agree that the following Terms of Use and the Privacy Policy as set out at [Privacy Policy Link] govern your use and access of the Website, including those sites available by hyperlink. If you do not agree to these Terms of Use, do not access and/or use this Website or the Services.

 

You must be at least eighteen (18) years of age, or the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to be bound by these Terms of Use for yourself or on behalf of the person committed by you to the terms.

 

If you are below eighteen (18) years old, you must obtain consent from your parent(s) or legal guardian(s), their acceptance of these Terms of Use and their agreement to take responsibility for: (i) your actions; (ii) any charges associated with your use of any of the Services or the purchase of any of the products listed for sale on this Website (the “Products”); and (iii) your acceptance and compliance with these Terms of Use. If you do not have consent from your parent(s) or legal guardians(s), you must stop using/accessing this Website and the Services.

 

In these Terms of Use, headings are for reference purposes only and do not limit the scope or extent of such section.

 

 

1.              ACCESS AND USE OF THIS WEBSITE

 

You may use the Website only for lawful purposes and in accordance with these Terms of Use.

 

Although the Website is accessible worldwide, not all features, Products or Services discussed, referenced, provided or offered through or on the Website are available to all persons or in all geographic locations. Any offer for any feature, Product or Service made on the Website is void where prohibited. If you choose to access the Website from outside of Singapore, you do so at your own initiative and you are solely responsible for complying with applicable local laws.

 

We cannot and do not guarantee or warrant that files available for downloading from the Website will be free of infection or viruses, worms, Trojan horses, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Website for the reconstruction of any lost data.

 

You assume total responsibility and risk for your use of the Website. You acknowledge and agree that any uploads or transmissions you make may be intercepted and used by an unauthorised third party and that all of the risks associated therewith is solely your own. For avoidance of doubt, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on the Website.

 

You may not obtain or attempt to obtain unauthorized access to this Website and/or Service, or to any other protected information, through any means not intentionally made available by us for your specific use.

 

While using this Website and/or Services:

 

  1. You agree to comply with these Terms of Use and any and all guidelines, notices, operating rules, terms and conditions and policies pertaining to the use of the Website and Services posted on this Website. We reserve the right to revise these Terms of Use, guidelines, notices, operating rules, terms and conditions and policies at any time and you will be deemed to be aware of and bound by any changes to the foregoing upon their publication on the Website.

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  1. While using this Website and/or Services, you agree not to:

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  1. Violate any laws or regulations, third party rights, or our policies, or use the Website and/or Services for any illegal purposes;

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  1. Solicit others to perform or participate in any unlawful acts;

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  1. Circumvent or manipulate our fee structure, billing process or fees owed to the Company;

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  1. Transfer your account to another party without our explicit consent;

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  1. Use or upload, in any way, any software or material that contains, or which you have reason to suspect to contain viruses, damaging components, malicious code or harmful components which may impair or corrupt the Website’s data or damage or interfere with the operation of another user’s computer or mobile device or the Website or Service;

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  1. Use the Website and Services other than in conformance with the acceptable use policies of any connected computer networks, any applicable internet standards and any other applicable laws;

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  1. Impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity;

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  1. Record or otherwise collect information about users, including their e-mail addresses, without their consent; or

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  1. Harass, abuse, insult, harm, slander, intimidate, or discriminate in any way shape or form.

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2.              CONTENT SUBMISSIONS, USER COMMENTS AND FEEDBACK

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You may post and/or submit any reviews, comments, photos, ideas, questions or other information (“Content”) on the Website, as long as you do not post or submit any Content that (i) is illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or (ii) contains any software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

 

In posting and submitting any Content on the Website, you may not use a false e-mail address, impersonate any person or entity, or otherwise mislead us as to the origin of your posts or submissions.

 

If you do post and/or submit any Content, and unless we indicate otherwise, you are deemed to have granted the Company a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Content throughout the world in any media. You are deemed to have granted the Company and its sub-licensees the right to use the name that you submit in connection with such Content, if we so choose.

 

You represent and warrant that:

 

  1. you own or otherwise control all of the rights (including but not limited to all copyright, trademarks, privacy, or other personal, intellectual property or other proprietary right) to the Content you post and/or submit;

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  1. the Content is accurate;

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  1. the Content does not contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable;

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  1. the Content does not promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

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  1. the Content does not infringe any patent, trade mark, trade secret, copyright or other intellectual property or other rights of any other person;

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  1. the Content does not violate the legal rights (including the moral rights, rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Use and our Privacy Policy;

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  1. the Content is not likely to deceive any person;

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  1. the Content does not promote any illegal activity, or advocate, promote or assist any unlawful act;

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  1. the Content does not cause annoyance, inconvenience or needless anxiety or is likely to upset, embarrass, alarm or annoy any other person;

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  1. you do not impersonate any person, or misrepresent your identity or affiliation with any person or organization;

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  1. the Content does not contain any computer virus or other malware that could in any way affect the operation of the Website or any related website; and

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  • you will indemnify the Company against all claims resulting from or in connection with the Content.

 

We have the right but not the obligation to monitor and edit any Content but take no responsibility and assume no liability for any Content posted by you or any third party.

 

We are under no obligation to:

 

  1. keep any Content in confidence;

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  1. pay compensation for any of your Content; or

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  1. respond to any of your posts and/or submissions.

 

You understand that your Content may be transferred unencrypted and transmitted over various networks and changed to conform and adapt to technical requirements of connecting networks or devices.

 

 

3.              ERRORS, INACCURACIES AND OMISSIONS

 

Occasionally there may be information on our Website that contains typographical errors, inaccuracies or omissions that may relate to Product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website is inaccurate at any time without prior notice (including after you have submitted your order).

 

We undertake no obligation to update, amend or clarify information on the Website , including without limitation, pricing information, except as required by law.

 

 

4.              GENERAL TERMS AND CONDITIONS

 

We may, from time to time and without giving any reason or prior notice, upgrade, modify, suspend or discontinue the provision of or remove, whether in whole or in part, the Website or any Services and shall not be liable if any such upgrade, modification, suspension or removal prevents you from accessing the Website or any part of the Services.

 

We reserve the right, but shall not be obliged to:
 

  1. investigate any violation of the terms and conditions contained herein and take any action we deem appropriate;

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  1. prevent or restrict access of any Customer to the Website and/or the Services;

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  1. report any activity we suspect to be in violation of any applicable law, statute or regulation to the appropriate authorities and to co-operate with such authorities; and/or

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  1. request any information and data from you in connection with your use of the Services and/or access of the Website at any time and to exercise our rights under this paragraph if you refuse to divulge such information and/or data or if you provide or if we have reasonable grounds to suspect that you have provided inaccurate, misleading or fraudulent information and/or data.

 

 

5.              ACCOUNT

 

To register for an account on this Website, you must be over eighteen (18) years of age.

 

You must ensure that the details provided by you on registration or at any time are correct and complete.

 

You must inform us immediately of any changes to the information that you provided when registering by updating your personal details in order that we can communicate with you effectively.

 

When you register to use the Website, you will be asked to create a password. In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password, you should notify us by contacting customercare @hellohachiko.com immediately.

 

If we have reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account.[L&L31] 

 

6.              PRODUCTS OR SERVICES

 

Your order is an offer to buy from us. There will no contract of any kind between you and us unless and until we actually dispatch the items you ordered to you. At any point up until then, we may decline to supply the items ordered to you without giving any reason. At the moment that the items ordered are dispatched, a contract will be made between you and us, and you will be charged for the items ordered.

 

The prices payable for the Products offered that you order are clearly set out on this Website [App]. If, by mistake, we have under-priced any Product, we will not be liable to supply that item to you at the stated price provided that we notify you that the order will be cancelled before we dispatch the Product concerned.

 

Products sold on this Website may be returned or exchanged only in accordance with Clause 9 (Cancellation, Return and Refund) of these Terms of Use.

 

We have made every effort to accurately display on this Website images of Products as they would appear at the store. However, we cannot guarantee the accuracy of your computer monitor’s display of the colours of any Product.

 

You should carefully read the description and details (e.g. price, option price, (overseas) shipping charges, import duty, and the terms and condition of sales) of any Product you wish to purchase before making an order. For the avoidance of doubt, the listing prices of all Products are in Singapore Dollars (SGD) and unless otherwise stated, are subject to applicable goods and services tax.

 

We take no responsibility and assume no liability for any loss or damages to a buyer arising from any errors in shipping information and/or payer information entered by the buyer or any wrong remittance by the buyer in connection with the payment for any Products purchased. We reserve the right to suspend or cancel the transaction where there is any violation of these Terms of Use.

 

If for any reason beyond our reasonable control, we are unable to supply a particular Product, we will not be liable to you except to notify you and to ensure that you are not charged for that Product.

 

We do not warrant that the quality of any Products or Services purchased or information obtained by you will meet your expectations.

 

We reserve the right at any time to amend the listing prices of any of the Products, discontinue any Product, and/or modify or discontinue any Service or any part thereof without giving any reason or prior notice.

 

We reserve the right to restrict, limit or cancel the sales of our Products or Services to any person, geographic region, or jurisdiction, and to restrict, limit or cancel the quantities of any Products or Services that we offer. Such restrictions, limitations or cancellations may be placed on orders under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. Without prejudice to the generality of the above, we reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. For bulk orders, please contact us directly at customercare @hellohachiko.com.

 

We shall not be held liable to you or to any third party for any modification, price change, suspension or discontinuance of any Service.

 

This Website may contain certain historical information which is not current and is provided for your reference only. We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information on our Website. You agree that it is your responsibility to monitor changes to our Website. 

 


7.              ACCURACY OF BILLING AND ACCOUNT INFORMATION

 

You agree to provide current, complete and accurate purchase and account information for all purchases made on this Website. You agree to promptly update your account and other information, including your e-mail address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

 

8.              DELIVERY

 

Delivery will be made to the address specified by you on the completed order form.

 

Delivery times will be agreed with you at the time of placing your order. All goods must be signed for on delivery by an adult aged eighteen (18) years or over. Whilst we make every effort to deliver all your purchased items in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

 

For the convenience of all parties, please ensure that you are available to accept delivery at the address specified by you and at the agreed time. If you wish to change the address and/or time of delivery at any time before shipment or dispatch, please e-mail customercare @hellohachiko.com.

 

If we attempt to deliver your order at any agreed address and time but the delivery fails through no fault of ours, we will arrange for re-delivery of the order, subject to you paying all costs of the re-delivery.

 

Please note that we reserve the rights to cancel your order if we attempt to re-deliver your order two (2) times and above but re-deliveries fail through no fault of ours. In such a case, we will refund you the price paid by you for your order less any cost suffered by us in attempting to re-deliver your item. [L&L32] 

 

9.              CANCELLATION, RETURN AND REFUND

 

You may cancel your orders at any time before shipment or dispatch. Once an order is shipped or dispatched, it can only be returned in accordance with this Clause 9 rather than cancelled.

 

You may request for the return of purchased items at any time within seven (7) days from the date of receipt via an e-mail to customercare @hellohachiko.com. Once we receive your e-mail, we will respond with instructions on how you should conduct the return within seven (7) working days. [L&L33] 

 

Any item returned must be returned to us unused, in its original condition, and in its original packaging, return instructions will be given in our reply.

 

When we receive the returned item, we will issue you a gift voucher of a value equivalent to the purchase price of the returned item (excluding all shipping charges).

 

If you request for a return because there is a defect in the item purchased, a delay in the delivery of the item, or a wrong delivery, the shipping costs of returning the item will be borne by us, unless the costs of returning the item exceeds FIFTY SINGAPORE DOLLARS (S$50), in which case you will have to bear any costs of return above FIFTY SINGAPORE DOLLARS (S$50).   To obtain reimbursement for the shipping costs of return, please attach the receipt for the shipping costs with the item returned. In this event, we will issue you a gift voucher of a value equivalent to the sum of (a) the purchase price of the returned item; and (b) the shipping costs of returning the item.

 

For the avoidance of doubt, if you request for a return for any other reason apart from a defect in the item purchased, a delay in the delivery of the item, or a wrong delivery, you will bear all costs (including shipping fees) of the return.

 

Please note also that apart all items purchased on sale are strictly non-returnable except where there is a defect in the item purchased and/or if the wrong item is delivered to you through no fault of yours.

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10.           INTELLECTUAL PROPERTY 


All intellectual property of any description, including but not limited to all trademarks, designs, and copyrighted materials on this Website (the “Intellectual Property”) is owned, licensed to or controlled by us, our licensors or our service providers. We reserve the right to enforce all rights in our Intellectual Property to the fullest extent of the law. Nothing on this Website shall be construed as granting any licence or right to use (including as a meta tag or as a “hot” link to any other website) any of the intellectual property on this Website.


No part or parts of the Website may be reproduced, reverse-engineered, decompiled, disassembled, separated, altered, distributed, republished, displayed, broadcast, hyperlinked, mirrored, framed, transferred or transmitted in any manner or by any means or stored in an information retrieval system or installed on any servers, system or equipment without our prior written permission.

 

 

11.           CONSENT TO RECEIVING E-MAILS 


You consent to and authorise the use by us of any information (including personal data) provided by you for the purposes of sending informational and promotional e-mails to you. Your agreement to the provisions in this Clause 11 shall constitute your consent for the purpose of the provisions of any spam control laws (whether in Singapore or elsewhere). You may subsequently opt out of receiving promotional e-mails by clicking on the appropriate hyperlink in any promotional e-mail.

 


12.           NO WARRANTIES

 

To the extent that is legally permitted, we exclude all implied warranties, terms and conditions.

 

ALL INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND OTHER CONTENT CONTAINED IN THIS WEBSITE, OR OBTAINED FROM A LINKED SITE IS PROVIDED TO THE USER "AS IS" WITHOUT WARRANTY OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. THE COMPANY HAS MADE REASONABLE EFFORTS TO POST CURRENT AND ACCURATE INFORMATION ON THIS WEBSITE; HOWEVER, THE COMPANY ASSUMES NO RESPONSIBILITY FOR ANY ERRORS, OMISSIONS OR INACCURACIES WHATSOEVER IN THE INFORMATION PROVIDED IN THIS WEBSITE. UNDER NO CIRCUMSTANCES WILL THE COMPANY BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY THE USER'S RELIANCE ON INFORMATION OBTAINED THROUGH THIS WEBSITE. IT IS THE USER'S RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ANY INFORMATION PROVIDED, AND USE OF THIS WEBSITE IS SOLELY AT THE USER'S OWN RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO SOME USERS.

 

13.           LIMITATION OF LIABILITY

 

THE USER SPECIFICALLY AGREES THAT THE COMPANY SHALL NOT BE RESPONSIBLE FOR UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, ANY MATERIAL OR DATA SENT OR RECEIVED OR NOT SENT OR RECEIVED, OR ANY TRANSACTIONS ENTERED INTO THROUGH THIS WEBSITE. THE USER SPECIFICALLY AGREES THAT THE COMPANY IS NOT RESPONSIBLE OR LIABLE FOR ANY THREATENING, DEFAMATORY, OBSCENE, OFFENSIVE OR ILLEGAL CONTENT OR CONDUCT OF ANY OTHER PARTY OR ANY INFRINGEMENT OF ANOTHER’S RIGHTS, INCLUDING INTELLECTUAL PROPERTY RIGHTS. THE USER SPECIFICALLY AGREES THAT THE COMPANY IS NOT RESPONSIBLE FOR ANY CONTENT SENT USING THE COMMUNICATION SERVICES AND/OR INCLUDED IN THIS WEBSITE BY ANY THIRD PARTY.

 

OUR LIABILITY TO YOU, WHETHER ARISING FROM CONTRACT, NEGLIGENCE, OR OTHERWISE, SHALL BE LIMITED TO THE TOTAL PRICE OF THE PRODUCTS PAID FOR OR PAYABLE BY YOU. WE WILL NOT BE LIABLE FOR ANY LOSS OF BUSINESS OR LOSS OF GOODWILL FOR ANY INDIRECT OR CONSEQUENTIAL LOSSES OR LOSS OF PROFIT.

 

14.           INDEMNIFICATION

 

You agree to indemnify, defend and hold harmless the Company and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim (whether in contract, tort or otherwise) or demand, liabilities, costs and expenses, including reasonable attorneys’ fees, arising out of your breach of these Terms of Use or the documents they incorporate by reference, or your violation of any law or the rights of any third-party. We reserve the right to assume the exclusive defence and control of any matter which is otherwise subject to indemnification by you, and in such case, you agree to co-operate with our defence of such claim.

 


15.           SEVERABILITY

 

If any provision of these Terms of Use shall be held to be illegal or unenforceable, such provision shall be deemed not to form part of these Terms of Use but the remaining provisions of these Terms of Use shall continue in full force and effect.

 

If any provision of these Terms of Use is so found to be illegal or unenforceable but would be legal or enforceable if some part of the provision were deleted, the provision in question shall apply with such modification(s) as may be necessary to make it valid.

 

16.           Termination 


In our sole and absolute discretion, we may with immediate effect upon giving you notice, terminate your use of the Website and/or Services and/or disable your username and password. We may bar your access to the Website and/or Services (or any part thereof) for any reason whatsoever, including a breach of any of these Terms of Use or if in our opinion or the opinion of any regulatory authority, it is not suitable to continue providing the Services on this Website.

 

 

17.           Applicable Law and Jurisdiction

 

All matters relating to this Website and these Terms of Use and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of to the Republic of Singapore, and any claims or disputes of whatever nature shall be subject to the exclusive jurisdiction of the courts of the Republic of Singapore.

 

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18.           WAIVER

 

Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of these Terms of Use.

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