Privacy Policy

 

We, Hello Hachiko Stationery Pte. Ltd. (the “Company”, “we”, “our”, or “us”), view our customer’s privacy as being of utmost importance. It is our aspiration that our customers have absolute peace of mind during their interactions with us, especially in their use of Hellohachiko.com (the “Website”) and the services provided herein (the “Services”).

 

Our Privacy Policy is established in accordance with applicable laws and regulations. It describes the types of information which we may collect about you on the sites that this Privacy Policy is posted. It applies and is referenced regardless of how you access or use our services, including through mobile devices. By using or accessing this Website, you expressly consent to his Privacy Policy. This Privacy Policy may change from time to time and your continued use of this Website is deemed to be acceptance of such changes, so please check this Privacy Policy periodically for updates.

 

This Privacy Policy does not apply to information collected on any third-party site that may be accessible from this Website , unless such third-party site includes links to this Privacy Policy. We encourage you to be aware when you leave our Website  and to read the privacy policies of other sites that may collect your personal information.

 

We will only collect information where necessary for us to do so and we do not partake in selling our customers’ personal information to third parties.

 

We are committed to complying with the Personal Data Protection Act 2012. If you have any comments or suggestions, please do not hesitate to contact us at customercare @hellohachiko.com.

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Collection of personal information

 

We may collect personal information about you when you use our Website in the following ways:

 

• when you visit our Website ;

 

• when you create an account on our Website;

 

• when you use any of the Services;

 

• when you send us communications in any form (e.g. e-mails, letters, faxes, mobile messages or through any forms via this Website );

 

• when you request that we contact you; and

 

• when you communicate with us over the phone.

 

We may also collect information from your authorized representatives, from third parties or from publicly-available sources.

 

If you provide personal information of a third party to us, we assume that you have obtained the required consent from the relevant third party authorizing you to disclose his personal information to us.

 

The information we may collect when you use our Website includes but is not limited to your:

 

• Name;

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• Gender;

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• E-mail address;

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• Contact number (mobile, home, or otherwise stated);

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• Date of Birth;

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• Delivery, postage, and billing addresses;

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• Financial information, such as credit card or bank account numbers;

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• Information on your transactions on our Website ;

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• Additional information we ask you to submit to authenticate yourself; and

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• Other information obtained from your use of our Website and Services, including computer and connection information, statistics on traffic to and from the Website, IP addresses and cookies. (Cookies are small pieces of data sent from a website and stored on the user’s web browser to remember stateful information)

 

You must only submit to us information that is accurate and not misleading and you must keep it up to date and inform us of any changes. We reserve the right to request for documentation to verify the information provided by you.

 

Use and Disclosure of Personal Information

 

Our primary purpose in collecting your personal information is to provide you with a smooth, efficient and tailored experience to the best of our abilities. The information we collect may be used, or shared with third parties (including related companies, third party service providers), for the following purposes:

 

• To provide the Services and any customer support in connection with those Services;
   

• To process orders that you submit;

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• To deliver the product(s) you have purchased. For the avoidance of doubt, we may pass your personal information on to a third party (e.g. our couriers or suppliers) in order to ensure the smooth delivery of your purchased product(s) to you;

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• Update you on the delivery of your purchased products;

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• Compare and verify information with third parties in order to ensure that the information provided is accurate;

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• To administer your account (if any) with us;

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• To verify and carry out financial transactions in relation to payments you make online;

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• To make improvements to the Website  and Services for users;

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• For analytics and research on our users’ demographics and behavior;

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• For legal purposes, including but not limited to obtaining legal advice and for dispute resolution;

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• To resolve disputes, collect fees and troubleshoot problems; and

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• To send you marketing and/or promotional materials about our products from time to time (you may subsequently opt out of receiving promotional e-mails by clicking on the appropriate hyperlink in any promotional e-mail).

 

We may be required to disclose personal information in exceptional circumstances, such as when there are grounds to believe that such disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes, or for the fulfillment of legal and regulatory requirements and requests. You, the user, hereby and irrevocably acknowledge and agree that we have the right to disclose your personal information to any legal, regulatory, governmental, tax, law enforcement or other authorities if we have reasonable grounds to believe that disclosure of your personal information is necessary for the purpose of meeting any obligations or arrangements required by law. You agree not to take any action and/or waive your rights to take any action against us for the disclosure of your personal information in these circumstances.

 

We will only retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with national laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist wit any investigations, enforce our user agreement and take any other action permitted or required by applicable national laws.

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Do Not Call Registry

 

If you do not wish to receive calls or communications from us, you may request that we put you on our internal “Do Not Call” (“DNC”) registry. To enroll in our internal DNC registry, please submit a request to us via e-mail in this format:

 

To: customercare @hellohachiko.com

Attention: Do Not Call

Required fields: Name, address, email and telephone number. In the event that you wish to register multiple telephone numbers, please indicate them clearly in the email. In the event your number changes, you must update us in order for the new number to be placed on our DNC registry.

 

Upon receipt of your e-mail, we will immediately update your information into our internal DNC registry. Please allow up to fourteen (14) days for your contact information to be removed from any ongoing sales and marketing programs currently under way.

 

You will remain on our internal DNC registry for the term required by law, unless explicitly indicated by yourself.

 

Though you will not receive sales calls from us, we may still contact you for non-sales solicitation and non-telemarketing purposes. Without prejudice to the generality of the foregoing, we may contact you regarding your order, billing, delivery, surveys or other service-related matters.

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Withdrawal of Consent/ Contacting Hello Hachiko

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You may communicate your objection to our continued use and/or disclosure of your personal information for any of the purposes and in the manner as stated above at any time, request access and/or correction of your personal information, have any queries, comments or concerns, or have any queries please feel free to contact us at customercare @hellohachiko.com

 

Please note that if you communicate your objection to our use and/or disclosure of your personal information for the purposes and in the manner as stated above, depending on the nature of your objection, we may not be in a position to continue to provide our products or Services to you or perform on any contract we have with you. Our legal rights and remedies are expressly reserved in such event.